Patient Transfers & Referrals
Jackson Health System has resumed normal operations at a majority of its facilities.
The UHealth Jackson Urgent Care at Cutler Bay is now open
The UHealth Jackson Urgent Care center at Keystone Point is now open
The UHealth Jackson Urgent Care center at Country Walk is now open
The Jefferson Reaves remain closed due to power outages.
To reschedule an appointment, please call 305-585-6000. Updated information for UHealth Jackson Urgent Care centers is available at JacksonUrgentCare.com.
At Jackson Health System, we believe in prompt management and timely responses for patient transfers and referrals.
- For medical, mental health or pediatric transfers or referrals, call 305-585-5354 (option 1).
- Community clinics and primary care physicians can transfer or refer a patient to Jackson Rehabilitation Hospital by calling 305-585-7112 (ext. 2).
- Call 1-855-GO-2Holtz for patient admission, transfer and transport services to Holtz Children's Hospital.
- Emergency Access Transfer Process
- Patient Transfer Request Process
- Patient Transfer Language
- Patient Transfer Legal Notice
Emergency Access Transfer Process
BE ADVISED THAT ACCEPTANCE BY JMH OF AN EMERGENCY ACCESS REQUEST IS NOT DEPENDANT ON THE COMPLETION OF THE REQUESTED FORMS. FURTHERMORE, JMH DOES NOT TURN DOWN LEGITIMATE TRANSFERS BECAUSE OF FINANCIAL REASONS.
Facilities requesting emergency access to care should call the Transfer Center directly at:
- Adult Transfers: 305-585-5354
- Pediatric Transfers: 305-585-7633
You will be directed to a Transfer Center Case Manager who will take the necessary information.
The transferring physician must complete the Emergency Access Certificate of Transfer and fax it to 305-326-7885, Attn: Transfer Center Case Manager.
A hospital representative from your facility read and sign the JMH Acknowledgement of Notice Form. Upon receipt of your transfer request, a Transfer Center Case Manager will notify the appropriate JMH physician of your request and you will be promptly advised of the decision and the bed status of your patient.
We recommend that your hospital's Utilization Review Department call the patient's insurance company, if appropriate, to be sure they agree to the transfer and will cover the expense of transportation. If not, the patient needs to be informed before transfer and that he or she could be financially responsible for the bill.Back to Top
Patient Transfer Request Process
When requesting a general transfer request, transferring facilities must complete the following forms:
Please fax completed forms to 305-326-7885, Attn: JHS Transfer Center.
We recommend that your hospital's Utilization Review Department call the patient's insurance company, if appropriate, to be sure they agree to the transfer and will cover the expense of transportation. If not, the patient needs to be informed before transfer that he or she could be financially responsible for the bill.
General transfer request will be evaluated by a transfer center case manager who is a registered nurse to screen medical necessity and benefit to the patient. A final decision on acceptance will be based on overall capacity, Critical Care census, OR cases, trauma, other pending transfers and in some cases, physician preferences. Please be advised that our physician may decide not to accept a patient in transfer because the medical services requested could be provided in a hospital closer to the area of the referring hospital.
Mode of transport to Jackson facilities can be arranged once variables such as distance, level of care and the need for specialized team members and equipment are identified. Every attempt will be made to facilitate your request and accommodate the patient.Back to Top
Patient Transfer Language
Emergency Medical Condition:
The term emergency medical condition means a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that the absence of immediate medical attention could reasonably be expected to result in placing the health of the individual (or, with respect to a pregnant woman, (the health of the woman or her unborn child) in serious jeopardy, serious impairment to bodily functions, or serious dysfunction of any bodily organ or part, or with respect to a pregnant women who is having contractions that there is inadequate time to effect a safe transfer to another hospital before delivery, or the transfer may pose a threat to the health or safety of the woman or unborn child.
An appropriate transfer to a medical facility is a transfer in which the transferring hospital provides the medical treatment within its capacity which minimizes the risks to the individual's health and, in the case of a woman in labor, to the health of the unborn child, in which the receiving facility has available space and qualified personnel for the treatment of the individual and has agreed to accept transfer of the individual and to provide medical treatment in which the transferring hospital sends to the receiving facility all medical records (or copies thereof) related to the emergency condition for which the individual has presented, available at the time of the transfer, including records related to the individual's emergency medical condition, observations of sign and symptoms, preliminary diagnosis, treatment provided, results of any tests and the informed written consent or certification (or copy thereof) provided under paragraph and the name and address of any on-call physician who has refused or failed to appear within a reasonable time to provide necessary stabilizing treatment; in which the transfer is effected through qualified personnel and transportation equipment.
Definitions were obtained from the Emergency Medical Treatment and Active Labor Act 42 USC 1395 ddBack to Top
Patient Transfer Legal Notice
Access to Emergency Services
Except as otherwise provided by law, all medically necessary transfers shall be made to the geographically closest hospital with the service capability, unless another prior arrangement is in place or the geographically closest hospital is at service capacity. When the condition of a medically necessary transferred patient improves so that the service capability of the receiving hospital is no longer required, the receiving hospital may transfer the patient back to the transferring hospital and the transferring hospital shall receive the patient within its service capability. Florida Statute 395.1041(3)(e).Back to Top