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Billing and Collections

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Patient Financial Services at Jackson Health System can provide answers to billing questions and concerns. A financial representative is available to patients to assist with financial inquiries and concerns.

Your Hospital Bill

Hospital bills are based on the cost of salaries, supplies, equipment and other expenses needed to serve our patients. The daily room charge includes maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician, and for operating, recovery and delivery rooms.

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Your Doctor's Bill

Fees from your personal physician and specialists will not appear on your hospital bill. You will receive separate bills from these specialists, such as anesthetists, surgeons, pathologists and radiologists.

Please treat the bills of these specialists like those of your own physician. Be sure to contact your insurance carrier or third party payor and complete all necessary claim forms. If you have questions about these separate charges, please call the number on your bill.

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Co-pay Fees

Download current Jackson Health System co-pay fees.

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Collections Information

Purpose
Recognizing that the primary objective of Jackson Health System is to provide excellent care to the residents of Miami-Dade County, Florida in a fiscally responsible manner, Jackson Health System does hereby adopt the following policies concerning collection for services rendered to patients.

Policy
The Revenue Cycle Department is committed to the financial well-being of Jackson Health System and to ensuring that all accounts are processed and paid in a timely manner. Revenue Cycle staff will work with hospital staff, patients, medical staff, third party payers, governmental agencies and others involved in the payment process in an ethical and professional manner.

Procedures
All patients are to be notified of possible Financial Assistance for qualified individuals, including how to apply for assistance and/or a discounted rate of payment.  All patient statements will have the contact information for requesting screening for Financial Assistance. When receiving services at Jackson Health system, patients may request information on Financial Assistance applications from a member of the Patient Access staff. This can include applications for coverage by the Medicaid program.

Jackson Health Systems utilizes external agencies to assist with collection of patient account balances. If a patient wants to establish payment arrangements, our collection agencies will attempt to arrange mutually agreeable payment plans. 

For patients who do not qualify for Financial Assistance or inquiries on their hospital bill, they should contact Customer Service at (305) 585-6000.

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Frequently Asked Questions (FAQs)

How can I get health care in the Jackson Health System?
You can call the Patient Scheduling Center at 305-585-6000 and make an appointment for the service you need. If you have Medicaid, Medicare or insurance, we will register you over the telephone. If you need financial assistance, we will make a financial assessment appointment at your convenience.

How can I make or change an appointment?
Please call the Patient Scheduling Center at 305-585-6000 and we will work with you for a new appointment or to change an existing one.

Can I be financially assessed without a future healthcare appointment?
Yes, please call the Patient Scheduling Center at 305-585-6000.

Do I need to bring anything when I come to registration and/or financial assessment?
When you call for an appointment you will be advised with what to bring. If you have insurance, please bring your photo ID, insurance card and your referral. In most cases, we will register you in advance so you can report directly to your appointment.

If you do not have insurance, you will need to prpvide photo ID and proof of Miami-Dade County residency (utility bill, voter registration, etc.) at your financial assessment appointment.

Can I request a review of my financial assessment classification?
Yes, you can arrange for a re-evaluation appointment by calling the Patient Scheduling Center at 305-585-6000.

Who do I call if I have questions about my bill?
You can call our Patient Finance Customer Service department at 1-877-881-6177. A customer service representative will assist you with all questions regarding your bill and provide you with copies of duplicate and itemized bills for inpatient and outpatient services at Jackson Health System facilities.

If I have to pay an encounter fee, deductible or deposit, when is it due?
All encounter fees, deductibles or deposits are due prior to service.

If I don't have insurance, do I have to pay a fee?
The encounter fee is dependent upon your financial assessment classification. 

Can I pay my bill online?
Yes! You can now pay your bill online through our online payment site.

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Contact Us

Patient Financial Services
Ambulatory Care Center West
1611 N.W. 12th Avenue
Miami, FL 33136
305-585-6000

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