Employees

Here, Jackson employees can find access to services including accessing work email, finding information on programs and more.

Overview

We believe the “heart” of our organization are our employees.

More than 12,000 physicians, nurses and staff members are dedicated to our mission of providing a single standard of care to our community.

Overview

We believe the “heart” of our organization are our employees.

More than 12,000 physicians, nurses and staff members are dedicated to our mission of providing a single standard of care to our community.

Two physicians smiling and waving as they eat a meal at work
Two physicians smiling and waving as they eat a meal at work

An Inclusive Workplace

Our values of diversity and inclusion are aligned with our objective to provide family-centered care to all members of our community, regardless of their ability to pay. We are able to meet this objective thanks to a diverse workforce where everyone is empowered to make a difference. We embrace diversity at all levels and the common thread is for the patient and their family to be in a healthy environment where they receive the highest level of care and are treated by caregivers that effectively tend to their specific needs.

Every employee at Jackson Health System brings invaluable insights based on a combination of factors. These differences are a powerful asset to our organization, because they reflect the diverse nature of our staff, which represents our community and our patients.

Maintaining a diverse workforce is a top priority for us as it facilitates our employees’ ability to effectively communicate and build relationships with our patients, patient family members, each other, and our community at large.

Jackson is committed to the principles of equity, fairness, and respect for all people. As part of this commitment, Jackson actively values diversity in the workplace, and provides equal employment opportunities regardless of race, color, national origin, religion, age, disability, marital status, pregnancy, ancestry, citizenship, sex, gender identity, gender expression, sexual orientation, or veteran’s status.

Office of Compliance and Ethics

These Standards and Code of Conduct, which follow the state and local Code of Ethics, establish the general policies and procedures that all PHT/JHS employees must follow as a condition of employment. Questions as to the legality or ethics of a particular conduct in a particular situation, whether or not the situation is described within this Code, should be submitted to your immediate supervisor or the PHT/JHS Office of the Corporate Compliance Program.

The goals of PHT/JHS Corporate Compliance Program, and this Code are as follows:

  • To safeguard the PHT/JHS tradition of strong moral, ethical and legal standards of conduct.
  • Identify and drive out criminal and unethical conduct.
  • Establish a structure that encourages employees to report concerns internally rather than externally, without any fear of retaliation.

I. Compliance with the PHT/JHS Patient’s and Nursing Home Resident’s Rights Statements

All PHT/JHS employees must comply with all standards set forth in the PHT/JHS patient’s and nursing homes resident’s rights statements.

II. Compliance with all PHT/JHS Policies and Procedures

All PHT/JHS employees must comply with all PHT/JHS policy and procedure manuals, and specific divisional manuals.

III. Compliance with all Laws and Regulations

All PHT/JHS employees must comply with all Federal, State, and local laws as well as all other government regulations. Any actual or perceived violation of this Code must be immediately reported to the PHT/JHS Office of Compliance.

A. Non-Discrimination
PHT/JHS is committed to making employment decisions and providing services without regard to race, color, creed, national origin, political beliefs, sex, gender or sexual preference or in any way participate in any unlawful discrimination.

B. Quality of Service
PHT/JHS is committed to providing services that meet all contractual obligations and PHT/JHS standards.

C. Contract Negotiations
PHT/JHS has an affirmative duty to disclose current, accurate and complete cost and pricing data where disclosure of such data is required under appropriate Federal or State laws or other regulations.

D. Marketing and Advertising Activity
In conducting all marketing and advertising, PHT/JHS will provide honest information to the general public.

E. Anti-Trust and Trade Laws
It is the policy of PHT/JHS to comply with applicable anti-trust, trade, and similar laws that regulate competition.

F. Fraud and Abuse Issues
Federal and state laws prohibit PHT/JHS and its employees from offering payments or any items of value to induce anyone to purchase services from or to refer a patient to PHT/JHS. In addition, there are laws that prohibit filing false claims. These are highly complex areas of the law and employees must take special care in their respective area. Promptly refer any questions to the Compliance Office.

PHT/JHS has adopted various policies designed to ensure compliance with Federal and State anti-kickback laws. Examples of the types of action that could violate the Federal False Claims Act and other Federal false billing laws include, but are not limited to, the following:

  1. Filing a claim for services that were not rendered at all or were not rendered as described on the claim form.
  2. Filing a claim for services that were rendered but were medically unnecessary.
  3. Submitting a claim containing information you know to be false.

G. Charging Cost/Time Card Reporting
Employees must be particularly careful to ensure that hours worked and costs incurred are applied to the account for which the effort was required.

H. Billing and Reimbursement
PHT/JHS is committed to ensuring that its billing and reimbursement practices comply with all Federal and State laws, regulations, guidelines and policies. Further, we are dedicated to ensuring that all bills are accurate and reflect current payment methodologies, that all patients and customers receive timely bills, and that all questions regarding billing are answered timely, accurately and directly.

I. Emergency Care
PHT/JHS will provide treatment to all individuals, regardless of the ability to pay, who have an emergency medical condition. PHT/JHS employees may not delay such treatment or the provision of an appropriate medical screening in order to inquire about the individual’s method of payment or insurance coverage. An individual may only be transferred from PHT/JHS to another facility in limited circumstances only after the individual has been stabilized and in accordance with the requirements set forth under governing Federal and State laws.

J. Advance Directive and Patient and Resident Rights
Employees shall comply with all PHT/JHS policies and procedures and Federal and State laws and regulations governing advance directives and patient and resident rights.

K. Providing Business Courtesies to Patients or Sources of Affiliates, Vendors or Agents
PHT/JHS’s success as a health care provider results from providing quality services. PHT/JHS does not seek to gain an improper advantage by offering business courtesies such as entertainment, meals, transportation or lodging to customers, referred sources, or purchasers of PHT/JHS services.

L. Receiving Business Courtesies from Patients, Affiliates, Vendors or Agents
In accordance with Miami-Dade County Code 2-11.1 (e) (3), it is the policy of the Public Health Trust (PHT) to prohibit employees from soliciting or demanding any gift. In addition, the PHT prohibits any employee from accepting, soliciting or receiving any gift having a value of more than fifty dollars ($50.00) from patients, relatives or friends of patients, or from firms or individuals doing business with or soliciting business from the PHT.

IV. Reporting to the Public Health Trust Board of Trustees
At least annually, the Chief Compliance Officer shall report to the PHT/JHS Board of Trustees concerning (1) the PHT/JHS adherence to standards of conduct contained in the Corporate Policy on the Code of Conduct, and (2) the compliance program in general.

V. Reservation of Rights
PHT/JHS reserves the right to amend the Code of Conduct, in whole or in part, at any time and solely at its discretion, in accordance with the provisions set forth by the PHT/JHS administrative policies and procedures.

To download the Compliance Standards & Code of Conduct, please click here.

Privacy Office

Jackson Health System (JHS) continuously seeks to preserve the privacy rights of our patients. Your trust is linked to the quality of care we provide. Therefore, we are dedicated to preventing unauthorized access, communicating your rights and maintaining the accuracy of the information you provide.

This allows us to ensure appropriate use and control of your private information. Our practices are in line with county, state and federal regulations. Beyond that,we set out to make our patients feel they can freely and securely share information as part of the excellent JHS quality experience.

Core Values

  • System-oriented – all actions are narrowly tailored to the system’s priorities
  • Collaboration – leverage individual JHS components to create a collective system that reaches all aspects of operations
  • Integrity – consistent and reliable interaction with our internal and external audiences

What do we do?
Jackson Health System values individuals’ privacy and actively seeks to preserve the privacy rights of those who share information with us. Your trust is a valuable part of the overall quality of care we provide and your ultimate experience with Jackson Health System.

How do we do it?
A straightforward dedication to preventing unauthorized access to information, maintaining accuracy of information and ensuring the appropriate use of your information. Specifically, we place physical, electronic, and managerial safeguards to secure the information we collect in all formats, which includes paper, electronic and verbal.

Contact Us

Office of Compliance and Ethics
Call Jackson’s Corporate Integrity Hotline at 1-800-684-6457 if you see:

  • Privacy & Security Violations
  • Theft
  • Fraud
  • Conflict of Interest
  • Improper Billing or Coding
  • Inappropriate Financial Reporting
  • Diversion
  • Misuse of Corporate Assets
  • Manipultation of Accounting Controls

Office of Compliance and Ethics: 305-585-2902

The JHS Privacy Office is located in Jackson Towers, Suite 102

JHS Privacy Office
Jackson Health System
1500 N.W. 12th Avenue, Suite 102
Miami, Florida 33136
Phone: 305-585-2980
Fax: 305-585-1909
Email: jhs-compliance@jhsmiami.org

Under Florida law, email addresses are public records. If you do not want your email addresses released in response to a public records request, do not send electronic mail to Jackson Health System. Instead, contact our specific office by phone or in writing.

Privacy Office

Jackson Health System (JHS) continuously seeks to preserve the privacy rights of our patients. Your trust is linked to the quality of care we provide. Therefore, we are dedicated to preventing unauthorized access, communicating your rights and maintaining the accuracy of the information you provide.

This allows us to ensure appropriate use and control of your private information. Our practices are in line with county, state and federal regulations. Beyond that,we set out to make our patients feel they can freely and securely share information as part of the excellent JHS quality experience.

Core Values

  • System-oriented – all actions are narrowly tailored to the system’s priorities
  • Collaboration – leverage individual JHS components to create a collective system that reaches all aspects of operations
  • Integrity – consistent and reliable interaction with our internal and external audiences

What do we do?
Jackson Health System values individuals’ privacy and actively seeks to preserve the privacy rights of those who share information with us. Your trust is a valuable part of the overall quality of care we provide and your ultimate experience with Jackson Health System.

How do we do it?
A straightforward dedication to preventing unauthorized access to information, maintaining accuracy of information and ensuring the appropriate use of your information. Specifically, we place physical, electronic, and managerial safeguards to secure the information we collect in all formats, which includes paper, electronic and verbal.

Contact Us

Office of Compliance and Ethics
Call Jackson’s Corporate Integrity Hotline at 1-800-684-6457 if you see:

  • Privacy & Security Violations
  • Theft
  • Fraud
  • Conflict of Interest
  • Improper Billing or Coding
  • Inappropriate Financial Reporting
  • Diversion
  • Misuse of Corporate Assets
  • Manipultation of Accounting Controls

Office of Compliance and Ethics: 305-585-2902

The JHS Privacy Office is located in Jackson Towers, Suite 102

JHS Privacy Office
Jackson Health System
1500 N.W. 12th Avenue, Suite 102
Miami, Florida 33136
Phone: 305-585-2980
Fax: 305-585-1909
Email: jhs-compliance@jhsmiami.org

Under Florida law, email addresses are public records. If you do not want your email addresses released in response to a public records request, do not send electronic mail to Jackson Health System. Instead, contact our specific office by phone or in writing.